INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site http://thamestradesmen.com, including any information you may provide when you purchase a product or service, sign up for our newsletter, or take part in a prize draw or competition.
By providing us with your data, you confirm that you are over 18 years of age.
2. WHAT DATA DO WE COLLECT ABOUT YOU?
Personal data refers to any information that can identify an individual. It does not include anonymized data.
We may process the following types of personal data:
- Identity Data: Includes your first name, last name, username, marital status, title, date of birth, and gender.
- Contact Data: Includes your billing address, delivery address, email, and phone numbers.
- Financial Data: Includes your bank account and payment card details.
- Transaction Data: Includes details about payments made and purchases you have made with Thames Tradesmen.
- Technical Data: Includes your login data, IP addresses, browser type and version, operating system, and other technology on the devices you use to access our site.
- Profile Data: Includes your username, password, purchase history, preferences, feedback, and survey responses.
- Usage Data: Includes information about how you use our website, products, and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing communications from us and third parties.
We may also process Aggregated Data for research or statistical purposes, but this does not reveal your identity.
Sensitive Data
We do not collect any special categories of personal data (e.g., race, ethnicity, religious beliefs, health information).
If we require personal data by law or to fulfill a contract, and you fail to provide it, we may not be able to deliver the requested product or service.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect data through various methods, including:
Direct Interactions
You may provide data by:
- Ordering products or services
- Creating an account on our website
- Subscribing to our services
- Requesting marketing materials
- Entering a competition or survey
- Giving us feedback
Automated Technologies
As you use our website, we may collect Technical Data through cookies and tracking technologies. Please see our Cookie Policy for details.
Third-Party Sources
We may receive personal data from third-party sources, such as:
- Analytics providers like Google
- Search providers like Google, Yahoo
- Public sources like Companies House and the Electoral Register
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses are:
- Fulfilling a contract between us.
- Legitimate business interests, where your rights do not override ours.
- Legal or regulatory compliance.
We do not rely on consent for processing personal data, except for email and SMS marketing. You can withdraw your consent at any time by emailing info@thamestradesmen.co.uk
Marketing Communications
You will receive marketing communications if you have:
- Requested information or purchased services from us.
- Provided us with your details and opted in for marketing.
- Not opted out of receiving communications.
You can stop marketing messages by emailing info@thamestradesmen.co.uk
Change of Purpose
We will only use your data for the purpose collected unless we reasonably determine a new compatible purpose. If necessary, we will notify you and explain the legal basis.
5. DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal data with:
- IT service providers
- Professional advisors (lawyers, auditors, insurers)
- Regulatory authorities such as HM Revenue & Customs
All third parties must respect your data security and process it lawfully.
6. INTERNATIONAL DATA TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
7. DATA SECURITY
We have security measures in place to protect your data from unauthorized access or loss. Only authorized staff and third parties may access your data under strict confidentiality agreements.
8. DATA RETENTION
We retain personal data only as long as necessary to fulfill legal, accounting, or business requirements.
- Customer records (identity, contact, financial data) are kept for six years for tax purposes.
- Boiler service records may be retained for up to 10 years as required by manufacturers.
In some cases, we may anonymize data for research and use it indefinitely.
9. YOUR LEGAL RIGHTS
You have the right to:
- Access your data
- Correct inaccuracies
- Request erasure
- Object to processing
- Restrict data processing
- Transfer your data
- Withdraw consent
To exercise these rights, contact us atinfo@thamestradesmen.co.uk
We aim to respond within one month but may require additional time for complex requests.
For more information on your rights, visit ICO’s website.
10. THIRD-PARTY LINKS
Our website may include links to third-party sites. We do not control their privacy policies and encourage you to read their privacy notices before interacting with them.
11. COOKIES
You can set your browser to block cookies, but some website functions may be affected.
For more details, visit our Cookie Policy.
CONTACT US
If you have any questions about this privacy policy, please contact:
📧 Email: info@thamestradesmen.co.uk
📍 Address: Angel Court, 81 St Clement’s Street Oxford ( OX4 1AW )
📞 Phone: 01865 684 900
This privacy policy was last updated on 26/03/2025. We may update it from time to time, so please check back periodically.
